Because the Internet is easily accessible from mobile devices and homes around the world, responsible online gambling relies heavily on parental control and supervision. To ensure the safety of children on the Internet, CALOTTO encourages its customers to use filtering software that prevents minors from accessing inappropriate online material. CALOTTO offers the following tips to parents

• Keep your email address and password secure.
• Do not leave your computer unattended when you log in to your CALOTTO account.
• Do not allow anyone under the age of 18 to participate in any gambling activity.
• Keep your credit/debit card and other financial account details out of the reach of children.
• Do not store passwords on your computer. Write down passwords and keep them in a safe place away from minors.
• When accessing CALOTTO from a shared computer, especially if the computer is shared with children. Do not use the "remember" function when accessing CALOTTO from a shared computer, especially if the computer is shared with children.
• Educate your children about the illegality and potential damage caused by underage gambling.
• Be especially careful about the use of all electronic and mobile devices by minors.
• Use filtering software to prevent your children from accessing inappropriate material, including gambling sites.

Gambling by minors is not only illegal, but can lead to early gambling addiction and substantial gambling debts incurred by unsupervised children. Therefore, if you share your cell phone, tablet, laptop or computer with a friend or family member who is under the legal age to participate in online gambling, CALOTTO recommends that you restrict their access to the website by using one of the following services.

Netnanny.com - Filtering software that protects children from inappropriate web content.

Cybersitter.com - Filtering software that allows parents to add their own sites to block.

betterinternetforkids.eu - EUが共同出資し、インターネットフィルタソフトウェアに関する情報を提供し、無料のテスト版を提供するウェブサイト。

Other Important Tips:

Make sure that your decision to gamble is your own personal choice. Gambling is not recommended in the following cases

• It interferes with your daily responsibilities.
• You are in treatment for or recovering from an addiction.
• You are under the influence of alcohol or other substances.
• You are trying to recover from a previous loss.
• If your main goal is to collect debts with your winnings.

Before starting a game in CALOTTO, it is recommended to know the rules of the game.

If you suspect that a customer is colluding with another customer or has committed any fraudulent act, please contact Customer Service immediately.

4.1.Customer Service:

Customers can contact customer service at any time via email.

Email: support@calotto.world

4.2.Submission of Complaints:

In any case, customer complaints/allegations must be submitted within three months of the problem occurring. In order to ensure that the customer's complaint/allegation is directed to the correct department and investigated, written communication must be submitted to CALOTTO via the following means

Email: support@calotto.world

4.3.Information You Must Include in Your Written Communication with CALOTTO:

In order to protect your privacy, all email communications between you and CALOTTO must be executed using the email address registered in your customer account maintained with CALOTTO. Otherwise, our response may be delayed. Any written communication with CALOTTO (including complaints) must include the following information.(苦情を含む) あらゆる書面による連絡には、以下の情報を含める必要があります。

• Your nickname/phone number
• Your name as it appears in your customer account
• Details of the complaint/allegation
• the specific date and time related to the complaint/allegation (if applicable)

If you are concerned that gambling may be taking control of your (or others') life, the following questions may help you find out.

• Do you gamble to forget about your boring or unhappy life?
• If you are gambling and run out of money, do you feel lost and hopeless and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone? Would you gamble until your last penny was gone, even if it was for, say, transportation home or living expenses?
• Have you ever lied and cheated about the amount of money or time you spent on gambling?
• Have you ever lost interest in your family, friends, or hobbies because of gambling?
• After losing, do you feel compelled to try again as soon as possible to win your losses?
• Do arguments, frustrations, or disappointments make you want to gamble?
• Do you feel depressed or harm yourself because of gambling?

The more "yes" answers you give to these questions, the more likely you are to have a serious gambling problem.

To discuss this issue, you can contact customer service or one of the many support organizations that offer free, independent advice. Please contact the support organization in your country if you would like to discuss your problem.

If you or someone you know has a gambling problem, you may want to consider getting help from an accredited organization.

CALOTTO encourages our customers to take an active role in the management of their gambling accounts. To that end, we offer a variety of responsible gaming functions.

3.1.Self-Exclusion:

If you believe that you have a problem with gambling, please contact Customer Service and request that a self-exclusion period be applied to your account.

The following self-exclusion periods are available

• 1 week
• 2 weeks
• 1 month
• 3 months
• 6 months

We will try to apply the self-exclusion as soon as possible, but please understand that this process may take some time. Please note that the self-exclusion period will not be considered to have started until you are notified. If you continue to have access to the service after that time, you are responsible for contacting us immediately. Any unsettled bets on CALOTTO at the time of self-exclusion will be settled. If your bet is a win, your winnings will be transferred to the relevant account. Please note that your account will be automatically reopened after the self-exclusion period has expired.

CALOTTO will always do everything possible to detect and close any new duplicate accounts that may be opened. Once self-exclusion has been applied, you will no longer receive any marketing materials.